At VIIA, we take the safety and security of our customers very seriously. If your order was canceled due to “fraud,” it means our system flagged some unusual activity related to the transaction. This could be anything from mismatched billing informat
If you have a coupon code that is not working, it is possible that it has expired or been deactivated. Please also keep in mind that only 1 coupon code can be used per order. If you applied a coupon code already and attempt to apply another one, it w
This sometimes happens when USPS forgets to scan the package at pickup. Rest assured, your order has been picked up and is on its way. It’s likely that the tracking will update once it reaches the next sorting facility. The expected delivery is usual
If your item is damaged (broken, leaking, etc.), please reach out to us with a photo of the damaged packaging and product at [email protected], and we’ll be happy to assist!
Kindly reach out to us at [email protected] and we’d be happy to assist you!