Why was my order cancelled as “fraud”?Updated 9 hours ago

At VIIA, we take the safety and security of our customers very seriously. If your order was canceled due to “fraud,” it means our system flagged some unusual activity related to the transaction. This could be anything from mismatched billing information to a pattern that triggered our fraud prevention measures. These systems are in place to protect both you and our business from potential fraudulent activities.

What Should I Do if I Believe This Was an Error?

If you believe your order was incorrectly flagged and canceled, we’re here to help. You can reach out to us in two ways:

    1.    Call us at 619-215-5536 – One of our representatives will assist you, explain why your order was flagged, and help resolve the issue so you can place your order with confidence.

    2.    Email us at [email protected] – Provide your order details, and a member of our team will get back to you as quickly as possible to help sort things out.

We appreciate your understanding as we work to maintain a secure and trustworthy shopping environment. Thank you for choosing VIIA!