What if I did not receive my confirmation email for my order?Updated 7 hours ago

After placing an order with us, you should receive two emails:

1. Order Confirmation Email – Sent immediately after your purchase to confirm your order details.
2. Shipping Confirmation Email – Sent when your order ships, including your tracking information.

If you didn’t receive these emails, here are a few steps to try:

1. Check Your Spam/Junk Folder: Sometimes, confirmation emails can end up in your spam or junk folder. Please check there first.
2. Verify Your Email Address: It’s possible that there was a typo or incorrect email address entered at checkout.

If you still can’t find the email, please reach out to our customer support team at [email protected]. One of our representatives will be happy to assist you in updating your email address or providing your order information.

Thank you for your patience, and for choosing VIIA!