VIIA’s Worry-Free GuaranteeUpdated 2 months ago

We know that buying hemp products online can feel uncertain, especially if you’re new to exploring our products. That’s why we created the Worry-Free Guarantee. If you’re unsatisfied with a product you’ve tried, you can return it for store credit, giving you the flexibility to try something else that may better suit your needs.

Requirements for the Worry-Free Guarantee

To qualify for our Worry-Free Guarantee, your return must meet the following criteria:

1. First-Time Purchase: This must be your first time purchasing the specific product from our online store.
2. Product Condition: The product being returned must be at least half full.
   • For THCa flower, only one 3.5g per customer qualifies under this policy and it must be at least half full to be considered eligible. 
3. Time Frame: Your request must be submitted within 14 days of the delivery date.
4. Exclusions: Bundles, 14g bags of flower, and any discounted items do not qualify for this policy. 

How to Submit a Worry-Free Guarantee Request

1. Submission: Send an email to [email protected] with your request. Be sure to include details on how your return meets the Worry-Free Guarantee requirements.
2. Shipping: Upon approval of your request, we’ll send you a return label via email.
3. Return and Store Credit: Use the provided return label to send the item back to us. Once we receive and verify the condition of the returned product, we’ll issue a store credit code via email. This credit can be used on our website toward a different product of your choice.

Please note: Our Worry-Free Guarantee provides store credit only and does not offer cash refunds.

If you have any questions about the Worry-Free Guarantee or need assistance with a return, our support team at [email protected] is here to help. Thank you for trusting VIIA with your wellness journey!