Refunds and ReturnsUpdated 3 days ago
At VIIA, we want you to be satisfied with your purchase. We offer a flexible return and refund policy to make the process smooth and transparent. Please review our guidelines below to determine which option works best for your situation.
THC Products Are Final Sale
All THC product sales are final. THC products cannot be returned or exchanged and are not eligible for our Worry-Free Guarantee.
The only exception is if your THC order arrives damaged or we sent the wrong item. If that happens, email us at [email protected] with your order details and photos, and we’ll review it.
Returning Unopened CBD Products
If you’d like to return an unopened CBD product:
- You have 30 days from the delivery date to return it for a full refund, as long as the product remains unopened.
- To begin the return process, simply email us at [email protected] with your order details, and we’ll guide you through the steps.
Please note that customers are responsible for covering return shipping costs, as VIIA does not cover this expense.
Worry-Free Returns for Opened Products
If you’ve opened a product but would still like to return it, don’t worry! We offer a Worry-Free Policy where you can return opened CBD products for store credit.
- To initiate this process, please email us at [email protected] and mention the reason for your return, as well as your interest in our Worry-Free Policy.
- Upon review, we may issue store credit based on your request.
Please note that customers are responsible for covering return shipping costs, as VIIA does not cover this expense.
Important Notes
- Approval Required: All returns and refunds are subject to approval by our team. Emailing us about a return or refund is only a request; our team reserves the right to approve or deny any return or refund.
- Effectiveness Guarantee: While we stand behind our products, product effectiveness does not guarantee eligibility for a return or refund.
If you have any additional questions about our return and refund policies, please don’t hesitate to reach out to us at [email protected].