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Subscriptions

How do I subscribe to your products?

Subscribing to VIIA Hemp products is simple! Just follow these steps:. Choose the items you want to subscribe to, and select the "Subscribe & Save" option. Choose Your Frequency: Pick how often you want your products delivered (e.g., 30,45, or 60 day

How can I edit my order frequency?

Go to your Account and select Manage Subscriptions. Under Subscriptions, click Update My Info. At the bottom, you will see the frequency and can change from there. Click Submit. Alternatively, at the bottom of the Subscriptions page, you will see Fre

How can I update my payment method?

Go to your Account and select Manage Subscriptions. Under the Account page, you’ll see the section titled Your Payment. Click the button Update Payment Method. From there, a link will be emailed to you to update your payment method.

How do I change the quantity of my order?

Go to your Account and select Manage Subscriptions. Under the Subscriptions page, you will see Subscription details. Click the quantity. Change the pack quantity to 1, 3, or 5 and click Save Changes.

How do I skip/reschedule my next order?

Go to your Account and select Manage Subscriptions. Under the Subscription page, you’ll see two buttons: Set Next Order Date and Skip Next Order. Click Skip Next Order. Choose to either Skip Next Order or Gift Your Order to another address. Alternati

How do I get my subscription order sent now?

Go to your Account and select Manage Subscriptions. Under the Subscription page, you’ll see the button: Get it Now. Click Get it Now.

How can I change the delivery address?

Go to your Account and select Manage Subscriptions. Under the Subscriptions page, click Update My Info. Edit your address and click Submit

How can I change the deliver address on my next order?

Go to your Account and select Manage Subscriptions. Under Your Orders, click the Gift Order. This will allow you to change the address on your next order only and not your subscription as a whole. Edit your address and press Gift Next Order

How can I add an extra product to my next order?

Go to your Account and select Manage Subscriptions. Under the Subscription page, you’ll see the button: View Product Catalog. From there, you can search our product catalog. Once you have selected your products, click Add Extra

I don’t need my next order. Can I gift the order to a friend?

Yes! If you do not need your upcoming order, you have the option to give your subscription order to another person. You can do that by:

How do I cancel my subscription?

Go to your Account and select Manage Subscriptions on the left. Under the Subscriptions page, scroll to the bottom and you will see two buttons: Pause Subscription and Cancel Subscription. Click Cancel Subscription. A pop-up will appear with options

How do I pause my subscription?

Go to your Account and select Manage Subscriptions on the left. Under the Subscriptions page, scroll to the bottom and you will see two buttons: Pause Subscription and Cancel Subscription. Click Pause Subscription. A pop-up will appear with a calenda

Should I subscribe if I've never tried your products?

We wouldn’t stop you if you’re ready to jump in, but we’d definitely recommend giving it a try first to make sure it’s the right fit for you! That way, you can see if it’s exactly what you’re looking for before committing.