Account Support

Payments & Billing

We are open Monday - Friday from 9:00 AM to 5:00 PM PST. We typically respond to all support tickets within 24-48 hours depending on ticket volume.

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VIIA

Account Management

About VIIA Hemp

How do I create an account?

How do I place an order?

What are the age restrictions for your products?

Are VIIA's products legal in the United States?

Getting Started

How do I update my account information?

How do I view my order history?

How do I reset my password?

I’m having trouble logging into my account; what should I do?

What payment methods do you accept?

How do I update my payment information?

General

What carriers do you use?

Do you offer expedited shipping?

Do you offer free shipping?

Do you ship to APOs?

Do you ship to the U.S. territories?

What if my package was marked delivered but not received?

What if I did not receive my confirmation email for my order?

When can I expect to receive my order?

Does VIIA ship to all states across the United States?

Does VIIA ship internationally?

Are VIIA’s packages discreet?

What if my order was returned to sender?

Shipping & Tracking

How do I subscribe to your products?

How can I edit my order frequency?

How can I update my payment method?

How do I change the quantity of my order?

How do I skip/reschedule my next order?

How do I get my subscription order sent now?

How can I change the delivery address?

How can I change the deliver address on my next order?

How can I add an extra product to my next order?

I don’t need my next order. Can I gift the order to a friend?

How do I cancel my subscription?

How do I pause my subscription?

Should I subscribe if I've never tried your products?

Subscriptions

When do you restock your products?

How do I cancel my order?

Refunds and Returns

VIIA’s Worry-Free Guarantee

Returns & Exchanges

How many gummies are there per bottle?

How long are the gummies good for?

How should I store my gummies?

How long does it take for the gummies to kick in?

How long do the effects of gummy edibles last?

When is the best time to take gummies for sleep?

What is the best gummy for enhancing pleasure?

Are your gummies Vegan, Non-GMO, and coconut free?

How should I use the Zero THC Gummies for focus?

How should I use the Zero THC Gummies for relief?

How should I use the Zero THC Gummies for sleep?

Gummies

How do you use the drops?

How many servings per bottle?

Drops

How do I use the CBD Relief Roll On - Calming Lavender?

How do I use the CBD Relief Roll On - Cooling Menthol?

Topicals

Products & Usage

How do I join the rewards program?

How do I earn points?

How do I view my reward points?

How do I redeem my rewards?

Rewards & Loyalty Program

Why was my order cancelled as “fraud”?

Why is my coupon code not working?

Why is my tracking information not updating?

My order arrived damaged; what should I do?

Troubleshooting